Frequently Asked Questions
Q. When will my order ship?
A. We make every effort to ensure that IN STOCK items are shipped within 2 to 3 business days after payment is verified. If an item you ordered is backordered, we will ship it as soon as it is back in stock.
Q. What methods of payment do you accept?
A. We accept all major credit cards, including VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER.
Q. Who is SCREEN PLAY, INC?
A. SCREEN PLAY, INC. manages the official online store for your favorite artist, including charging your credit card for the purchase you made from their web store.
Q. Can I get an autograph?
A. No, I’m sorry, we are not able to help you with autograph requests. We suggest you contact the artist through their official website.
Q. Can you give me a schedule of concert dates, and get me tickets?
A. No, I’m sorry, for concert dates and tickets, we suggest you contact your artist's main website.
If you have other questions, please send us an email by using the “CONTACT US” tab above.